FAQs

You will find the six digit Student Account number on the ID card issued by the Information & Technology Helpdesk. The number is also available on the homepage of your student portal, on the PDF version of the Term Billing Summary and on your Monthly Statement.

Financial Registration is required at the beginning of each semester and can be completed online in the Asbury Student Portal by selecting “Financial Registration.” You will confirm, if applicable, housing, meal plan, health insurance, vehicle registration, statement of financial responsibility, acknowledgement of payment deadline, and make payment arrangements. Required choices will be in red until complete.  If Financial Registration is not completed by the semester payment deadline, late fees may apply and you may risk being withdrawn from classes.  Your Term Billing Summary will be updated based on your selections. All items of financial registration must be completed to be financially cleared for the semester.

An international student not already covered under his or her own health insurance is required to be enrolled in the plan endorsed by Asbury University.

Your Term Billing Summary Amount Due is what remains after scholarships, grants, and loans are applied as pending or posted aid.  You may login to your Asbury Student Portal and select “Term Billing Summary” to see amount due or an overage.

Communication with Student Accounts is highly recommended. Students who are not enrolled in an Illumia (formerly Transact) Installment Payment Plan should make payment in full to Asbury University by the semester payment deadline.  If payment is not received, your schedule for the semester may be administratively dropped due to non-payment. Unpaid student account balances may be assessed monthly with a $20 late payment fee and charged 1% interest. Registration holds are placed preventing students from registering for future semesters. Asbury may not release academic records for students having past due account balances. If your account is past due after your departure from Asbury, it may be referred to a collection agency and reported to the credit bureau.

Asbury University accepts payment online, by mail and in-person.  Learn more about payment methods on Asbury’s Billing & Payment page. 

Scholarship checks, including church match application/ payments, should be submitted to the Financial Aid Office. 

For Fall, all scholarship award letters, church matches, or other third-party documentation should be submitted by the beginning of August. 

For Spring, all scholarship award letters and other third-party documentation should be submitted the beginning of January.

Documentation can be emailed as well to financial.aid@asbury.edu .

Attn: Financial Aid
Asbury University
One Macklem Dr.
Wilmore, KY 40390

You may have the representative at your third-party organization send an email to student.accounts@asbury.edu with your authorization attached.

No.  The dollar amount is a purchase authorization limit only.  Having the authorization limit allows you to charge Asbury Virtual Bookstore purchases to your student account so your financial aid may be used to cover the purchase.  Verify you have enough pending financial aid to cover all your tuition, housing, meal plan, fees, and books. Any amount not covered by your pending financial aid requires payment by you.  Payment plans set up prior to making purchases at the bookstore may require the student to adjust the amount of the payment plan accordingly.

According to the Family Education and Privacy Act of 1974 (FERPA), financial affairs staff cannot disclose information about a student’s account to anyone other than the student without proper authorization on file.

A student may authorize approved contacts (parents, guardians, grandparents, sponsors) by completing the Release of Financial Information under the Share Information section on the Asbury student portal.

Yes, you may authorize a login for your parents or others through your student Asbury portal and the “Share Portal Access” link.  Entering the person’s email address will send an invitation to the portal.

Through your Asbury student portal, you may login to Illumia (formerly Transact) and complete the invite an additional payer under the Share Information section on the Asbury student portal. This will give those person(s) you authorize access to Illumia (formerly Transact).

Bookstore purchases, overdue parking fines, overdue health clinic charges, and other miscellaneous adjustments (changes to charges or financial aid) may be applied to the account during the semester. 

It is the responsibility of the student to monitor his or her Term Billing Summary to confirm if any additional amount is owed.  Monthly statements are provided through Illumia (formerly Transact). 

An email notification is sent to the Asbury student and authorized Illumia additional payers each month.

Students are given specific time frames to make payment of parking fines, health clinic charges, or other miscellaneous fines to the respective departments.

When students do not pay, the charges are forwarded to Student Accounts.  The charge plus a $5 service charge per department charge is posted to the student’s account.

Any overage or overpayment will be shown on the student’s Term Billing Summary in parentheses.  Refunds, if applicable, are processed on a weekly basis.  Asbury University partners with BankMobile to have refunds sent directly to a student’s bank account. 

Please be sure your bank account information at BankMobile is correct each semester. 

A student may hold an overpayment on his or her account by sending an email request to Student Accounts stating to hold the funds for a future semester. 

Overpayments due to college savings fund payments or international wire transfers are automatically held on a student’s account for a future semester or returned to the funding source, if applicable. 

Credit balances held throughout the academic year are reviewed at the end of the academic year to determine if any cannot carry forward to the next academic year.

No. Course withdrawals do not result in a reduction in tuition. Only University withdrawals are subject to a tuition reduction schedule.

No. To ensure your registration has been cancelled and you are officially withdrawn from the University, you must contact the Registrar.

Withdrawal calculations (adjustments to charges and/or financial aid) will begin and be completed within 30 days of your withdrawal. 

After withdrawal calculations are completed, it will be determined if an amount is owed or if an amount can be refunded to the student.

Students have until Friday of the first week of class to make changes to their registered schedule which could adjust the account balance. Once all charges have been verified, the charges are posted to the student’s account about three weeks into the semester.

Financial Aid starts to bring in the eligible aid and posts the aid after charges for the semester have been verified and posted.

Students may make changes to their meal plan through Thursday at 5pm of add/drop week.  There are no more changes to meal plans after Thursday at 5pm of add/drop week.  Please contact Residence Life regarding questions in regard to meal plans.

Eagle Bucks are equivalent to cash on the student’s ID card. Eagle Bucks may be used for purchases in the Eatery, Bistro, HICCUP Café, Library, and Eagle Outlet. Unused Eagle Bucks will carry forward to the following semester. After you graduate or do not return, any remaining Eagle Bucks are forfeited.

Yes. For your convenience, an ATM is available inside the Student Center.