Student Receivables Specialist

Job Details

Department:  Administrative Support
Job Type:  Staff
Status:  Non-Exempt
Deadline:  Until Filled

Applications available at jobs.asbury.edu

Job Purpose:
The Student Receivable Specialist provides exemplary customer service to students, staff, faculty,
and all campus visitors and to accurately administer student receivables in traditional and nontraditional programs. This is a full-time job, overtime and evening hours may be required based on
anticipated workload. An important part of the position is supporting the ministry and mission of
the University and advancing the academic excellence and spiritual vitality of our University and
students. Each employee plays an important role in the development of the Christian faith in our
students.

Essential Functions:
• Communicate effectively with warmth, sensitivity, and understanding in interactions with
students, parents, and other Asbury constituents. Includes timely response and accurate
records of student account inquiries by personal visit, email, and telephone calls.
• Proactively seek payment from enrolled and non-enrolled students, preparing appropriate
correspondence or initiating phone calls to ensure collection of accounts when due. Review
and analyze charges and payments, payment plans, and financial aid to verify balance
accuracy and determine options for balance resolution.
• Review non-enrolled accounts for placement with collection agencies. Reconcile monthly
agency reports and prepare deposits for agency payments.
• Assist individual students with online financial services: financial registration, refund
disbursement selection, payments, and payment plans.
• Review weekly credit balance report, in conjunction with Financial Aid, to identify and
schedule student stipends and refunds.
• Review and analyze outstanding refunds and stipends, prepare correspondence to students,
with continued contact until outstanding disbursements and payments are resolved.
• Review and follow-up transcript, diploma, and readmission requests for all programs.
• Manage student withdrawal documentation and charge adjustments.
• Prepare invoices and track payments for vocational rehabilitation, prepaid tuition plans,
partner schools, scholarships, and employers.
• Review documentation for third-party invoice reconciliation and payment.
• Manage receipt and electronic storage of student documents.
HR_jobdescription Student Receivables Specialist_2023_jobdes
• Work with other campus offices, including Admissions, Registrar, Financial Aid regarding
student account matters.
• Assist Student Accounts Coordinator to design, write, and publish content for Student
Accounts webpage, New Student Orientation materials, and Financial Registration
marketing to all students.
• Participate in new student orientation events each semester.
• Work with Director of Global Programs & Initiatives to track student payments and credit
balances used as trip deposits.
• Fill in, as needed, during the Student Account Coordinator’s absence for internal meetings,
vacation, and sick leave.
• Demonstrate flexibility and willingness to perform a variety of support tasks and other
duties as assigned.

Physical Requirements:
While performing the duties of this job, the employee is regularly required to talk or hear. The
employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach
with hands and arms.
This position requires the ability to occasionally lift office products and supplies, up to 20
pounds.

Position Type/Expected Hours of Work:
This is a full-time on-site position, and hours of work and days are Monday through Friday, 8:00
a.m. to 5 p.m. Potential exists to work some evenings and weekends.

Travel:
No travel is expected for this position.

Qualifications:
• Associates or Bachelor’s degree in Business or Accounting or similar field required.• Experience may be substituted for education requirements.
• Two minimum experience in related fields.
• Excellent interpersonal, written, and oral communication skills.
• Ability to understand detailed financial information and communicate that information
effectively to appropriate parties.
• Competence in basic concepts of accounting.
• Proficient computer skills, including MS Word, Excel, and Outlook. Ability to learn new
computer technology.
• Strong organizational skills.
• A committed and dynamic Christian faith is vital along with the ability to support the
University’s theological position, lifestyle standards and mission.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of
activities, duties or responsibilities that are required of the employee for this job. Duties,
responsibilities and activities may change at any time with or without notice