Request Support

Requesting Support from the Information Technology Services Help Desk

If you need support for Asbury University technology, please contact the Information Technology Services Help Desk.

  • Call:                     Phone:     (859) 858-3511 ext. 2177

  • Click:                   Information Bubble Icon      helpdesk(at)asbury.edu (Email)

                           Facebook     http://www.facebook.com/asburyhelpdesk

  • Come In:            The Help Desk is located in room 131 in the basement of the Kinlaw Library.

 

When Contacting the Help Desk:

Including as much of the following information as possible in your request will help us to resolve the issue you are experiencing with technology:

  • Your Name
  • Your Asbury-provided e-mail address
  • Your telephone number where you can be reached
    Campus extension or cell phone
  • The location where you need assistance
    Wilmore Campus, Online Campus, Off-Campus
  • A brief description of the problem
  • Any particular device/service that you suspect to be part of the problem
    Classroom Technology, Computer, Printer, Discovery, Online Services, Email, etc.
  • Full description of problem (include all information you determine is important)
    • How long has it been going on?
    • What troubleshooting have you tried?
    • Have you changed anything on your computer?
    • If you are encountering a problem with an internet resource, which internet browser are you using?

 


Help Desk
Spring Semester Hours of Operation

Monday–Thursday
7:30 am - 11:00 pm

Friday 
 7:30 am - 5:00 pm

Closed 10-11 am MWF for Chapel

Closed Saturday and Sunday