Frequently Asked Questions
Apple MAC OS X
Windows 7 or better
OS X 10.8 (Mountain Lion) or better
4 GB or more
4 GB or more
Firefox 38.0 or higher
Internet Explorer 11 or higher
Firefox 38.0 or higher
Safari 8.0 or higher
Audio Speakers or Headphones and Microphone (Built-in or External) Networking Wired Ethernet connection either natively on the computer or through an adapter
Mac OS X 10.8 and above, and Windows 7 & 8. Newer operating systems such as Windows 10 and El Capitan are supported on a limited basis.
Though troubleshooting support is not provided for Linux, it is compatible with the campus network. Students who choose to use Linux are responsible for configuring their own systems.What computer resources (labs, printers, scanners) are available on campus?
The University provides a network port for each student in a residence hall room, along with connections in many classrooms and throughout the Kinlaw Library. In addition to network ports being available throughout campus, wireless internet is also available in most classroom spaces, and in all undergraduate on-campus housing. Eight general-purpose computer labs are available to students, though most students elect to have their own computer. If students bring their own computer, Information Technology Services will provide them with directions for connecting to the network. Internet access and individual email accounts are available to all students. Students of Asbury University can receive discounts on new computers from Dell and Apple. [more information].
Each campus computer lab is updated, or "refreshed" on a yearly basis with the required software as requested by the Faculty. For information about what software is currently installed in our computer labs, please visit our Instructional Lab Academic Software Page
Asbury University provides free antivirus software to all currently enrolled students and all current employees. You can find a copy of Microsoft Security Essentials and instructions for installing it at asbury.edu/antivirus. Any student, staff, or faculty member who needs additional help installing this software can contact the Help Desk.
Asbury University provides a huge discount on the latest versions of Microsoft Office Suite (for both Mac & PC) to currently enrolled students. To obtain a copy of Microsoft Office, students must purchase the CD/DVD bundle from Asbury's bookstore (the Eagle Outlet). Students must present a valid Asbury University ID to make the purchase. Online Students may order the Microsoft Office Suite for either Mac or PC by calling the bookstore through the Main Campus Switchboard (859-858-3511). Cost is $15 in person, and $17 for Online Students who call in.
At this time, Asbury University does not sell or give discounts on any operating systems, or other software products.
Wireless Internet Access is provided in all campus residence halls, and in most classrooms and office buildings. For more information about our wireless network coverage, please contact the Help Desk.
Click Here to access a list of cable channels provided for on-campus students. (Link will open in a new window)
To reset your Asbury University Password, contact the Help Desk by phone at (859) 858-3511 extension 2177. If you have previously registered for password.asbury.edu, you may also change your password through that website.
As a security precaution, all Asbury University Network Accounts/Email Addresses will lock themselves out after 3 unsuccessful attempts to login. An hour after the last attempt was made, the network account will unlock.
Need to unlock your account? If you have previously registered for password.asbury.edu, you may navigate there to unlock yourself after answering three previously set security questions.
During normal business hours, you may contact the Help Desk via email or phone to have your account unlocked.
Guests & Visitors of Asbury University are welcome to use their own computer on Asbury's Network provided they obtain a guest account. Due to licensing agreements, guests and visitors are not permitted to use the campus computer labs. The Kinlaw Library has a dedicated computer set up for guests and visitors to check email, search the internet, etc.
Guest Accounts are presently available by visiting the Kinlaw Library Circulation Desk.
Students may use any campus printer which is located in one of the eight campus computer labs. Additionally, students may also use the printer located by the steward desk in the Morrison-Kenyon Student Center.
Each student is granted a $40.00 allowance for printing each semester. This allotment isn't something that is charged to the student, but rather, what I.T. Services expects each student to print in a given semester. If a student prints more than their $40 allotment, the cost of the extra print jobs is added to the student's student account bill. Black & White printing is $.10 per page, Color printing is $.25 per page.
Unfortunately, no. The $40.00 allotment given to students each semester is "funny money," and not an actual charge in the tuition paid to Asbury.
Once a student has been accepted as a student at Asbury, their information is provided by the Registrar's Office manually to Information Technology Services. Twice a day, new student accounts are created based on information provided to Information Technology Services by the Registrar. Note: students must have provided all the necessary information about themselves to the Office of the Registrar before their information is passed to Information Technology Services.
To sign into your Asbury University Webmail account, you may click here. (Link will open in a new window). Remember to use your full email address and network account password when logging in to Webmail, Discovery & Online Services.
Click here to download instructions for loading your Asbury Email on your iOS Device (Link will open a PDF in a new window)
Click here to download instructions for loading your Asbury Email on your Android Device (Warning: not all versions of Android will work well!)
Students are given 100 MB of storage for their Asbury University Email Account. For more information about student email accounts, please contact the Help Desk
According to the Information Technology Services Memorandum of Understanding in the Student Handbook, "Excessive use of information technology resources, including but not limited to campus network bandwidth, server capacity, Internet bandwidth and e-mail, is not permitted. If any one computer or person causes a disruption to the network or servers, then Information Technology Services may disable the network connection to that single computer or the person’s network account so the rest of the campus can continue normal data services. Once the problem has been resolved, the computer connection to the network or person’s account can be restored" For more information, or to read more of the Memorandum of Understanding, click here
According to the Information Technology Services Memorandum of Understanding in the Student Handbook, "Every student and employee is provided with one or more server/network accounts. You may not allow others to use your account and password. Those accounts are to be used only by the person they were assigned to and should never be given to or used by anyone else. You are responsible for anything done through the use of your account. Sharing your University-provided account with another person may be grounds for disciplinary action, up to and including dismissal." For more information, or to read more of the Memorandum of Understanding, click here
Due to security concerns, Asbury Information Technology Services does not allow parents to call on behalf of their children in regards to their student's network account (anyone could claim to be the parent of your son or daughter). The best thing a parent can do is dial the Help Desk (859) 858-3511, extension 2177, and hand the phone to their student. The Help Desk will be happy to assist them in any way possible.
When a student graduates or takes a leave of absence from the institution, their email account is active for six months after their last date of enrollment (or day of graduation). After that six months, their account is disabled and stored for up to one month before the account is deleted. All graduates are encouraged to begin using their own personal email address when communicating with friends, family, & future employers!
To request activation of a dorm phone, you must visit the Help Desk on the first floor of the Kinlaw Library to request activation of phone lines in the dorm. Phones for dorm rooms are not provided by Help Desk/ITS. Extensions for dorm phones are not changeable.
Yes. While local calls are free to Asbury Students. Long distance calls can only be made by use of a long distance calling card. Calling cards are available in the Asbury University Bookstore and at local retailers.
Asbury provides local calling to all students for free. Long distance requires the use of a calling card for students (available at local retailers and the Asbury University Bookstore).
Asbury University encourages all members of the campus community to sign up for Emergency Text Notifications. Students can sign up for Emergency Text Notifications by logging into the Student Portal and clicking the banner at the top that says "Sign up for the Emergency Texting System." If you are a faculty or staff member, or a student unable to sign up through the Student Portal, you may contact Help Desk and provide your Name, Phone Number & Cell Phone Provider (AT&T, Verizon, etc.) to sign up.
No, Asbury University does not provide cell phones to students.
Skype and Facetime use depends on the availability of campus bandwidth, and is not guaranteed to work on campus.
New Students receive their Asbury University ID Cards at New Student Orientation (August & January). Students who have been admitted to Asbury University, but who haven't gone through New Student Orientation are asked to wait to have their card made until Orientation in August/January
Asbury University ID Cards are used by students for dorm access, meal plans, and special campus funds called Eagle Bucks, which can be used at the Campus Bistro and H.I.C.C.U.P. Cafe (Coffee Shop). Additionally, many local retailers give discounts to Asbury University Students if they show their ID card when purchasing food and other items.
If a student is having difficulty with their meal plan, the Help Desk recommends that the student check with Student Accounts & the Business Office to verify that their meal plan is active. If the student's meal plan is active, the Help Desk is happy to examine the card for damage & defects. Defective and damaged cards are considered 'end-of-life' and will be replaced by the Help Desk for free. Cards which have been intentionally damaged must be paid for by the student. Contact Help Desk for more details.
Missing & Stolen IDs should be reported to the Help Desk as soon as possible to prevent others from gaining access to student dorms and meal plans. Missing IDs may be replaced at the Help Desk by paying $11.00 to the circulation desk on the 2nd (main) floor of the Kinlaw Library. Stolen ID cards are only replaced for free if a student provides a copy of the campus security report to the Help Desk, or at the discretion of the Help Desk Manager.
Replacement ID Cards are $11 for students, and may be obtained by visiting the Help Desk on the first floor of the Kinlaw Library. Money is collected at the circulation desk on the 2nd (main) floor of the Kinlaw Library, and students will be presented with a slip of paper and receipt for their purchase by the circulation desk staff.
If you're having trouble accessing Discovery, contact the Help Desk by clicking here.
If you're having trouble accessing Online Services, contact the Help Desk by clicking here.
If you're having trouble accessing Asbury Webmail, contact the Help Desk by clicking here.
If you're having trouble with Adobe Connect, contact the Help Desk by clicking here.