Andrew Miller

Help Desk and Learning Resources/Operations Manager
KL 131
(859) 858-3511 ext. 2177

Andrew Miller is a 2011 graduate of Asbury University.  In 2009, he began working for Asbury University's ITS Department as a student sound technician. Prior to completing his studies at Asbury, he accepted a full-time position in Information Technology Services as the Help Desk Support Specialist.  In October of 2013, he was promoted to Help Desk Technician, a position he held for two years.  In October 2015 he was promoted again to Learning Resources Manager, then subsequently promoted again to be over both Learning Resources and Help Desk.  He lives in Wilmore with his wonderful wife Hannah, who teaches at a local elementary school, and their Cavalier King Charles Spaniel, Copper.

As Operations Manager, he is tasked with the oversight of most forward-facing operations within Information Technology Services.  In this role, he functions as a variety of support (Tier 1, 2 & 3) for different systems and services, and is the liason for campus Faculty and Staff to ITS. He supervises 4 full-time staff and over 30 student workers.

Andrew holds certifications through Dell in DPP, Desktops, Notebooks, & Printers.

Areas of Responsibility:

Faculty & Staff Training
Campus Learning Spaces Campus Audio Support
Campus Video Support
ITS Inventory
Classroom Design
Digital Signage
Knowledge Base Development
Customer Service
Campus EMS Scheduling Campus Computer Lab Planning
ITS Documentation

Areas of Expertise:

Academic Classroom/Educational Technology
Audio/Visual Support
Windows Operating System(s) Support
OS X Support iOS Support
Distance Learning Technology
Social Media
Networking
Remote Technology
Training
Documentation
Troubleshooting/Diagnostics
Computer Repair Services
Microsoft Office Suite

Customer Service

Computer Imaging Blackboard Transact System Digital Signage

To contact Andrew, please use the form below

Email Andrew Miller