Andrew Miller is a 2011 graduate of Asbury University. In 2009, he began working for Asbury University's ITS Department as a student sound technician. Prior to completing his studies at Asbury, he accepted a full-time position in Information Technology Services as the Help Desk Support Specialist. In October of 2013, he was promoted to Help Desk Technician, a position he held for two years. In October 2015 he was promoted again to Learning Resources Manager, then subsequently promoted again to be over both Learning Resources and Help Desk in early 2016. He lives in Wilmore with his wonderful wife Hannah, who teaches at a local elementary school, and their Cavalier King Charles Spaniel, Copper.
As Help Desk & Learning Resources Manager, he is tasked with the oversight of most forward-facing operations within Information Technology Services. In this role, he functions as a variety of support (Tier 1, 2 & 3) for different systems and services, and is the liason for campus Faculty and Staff to ITS. He is honored to supervise a team of 4 full-time staff and over 35 student workers.
Andrew holds certifications through Dell in DPP, Desktops, Notebooks, & Printers.
Areas of Responsibility:
|Faculty & Staff Training
||Campus Learning Spaces||Campus Audio Support
|Campus Video Support
||Knowledge Base Development
|Campus EMS Scheduling||Campus Computer Lab Planning
Areas of Expertise:
|Academic Classroom/Educational Technology
||Windows Operating System(s) Support
|OS X Support||iOS Support
||Distance Learning Technology
|Computer Repair Services
||Microsoft Office Suite
|Computer Imaging||Blackboard Transact System||Digital Signage|
To contact Andrew, please use the form below