Andrew Miller

Help Desk Technician
KL 131
(859) 858-3511 ext. 2177

Andrew Miller is a 2011 graduate of Asbury University.  In 2009, he began working for Asbury University's ITS Department as a student sound technician. Prior to completing his studies at Asbury, he accepted a position full-time in Information Technology Services as the Help Desk Support Specialist.  In October of 2013, he was promoted to Help Desk Technician.  He lives in Wilmore with his wonderful wife Hannah, who teaches at a local elementary school.

As Help Desk Technician, he functions as a variety of support (Tier 1, 2 & 3) for different systems and services within Information Technology Services.

Andrew is Dell Certified in DPP, Desktops & Notebooks.

Areas of Responsibility:

Campus Computer Labs (+225 Machines)
Faculty & Staff Computers (+400)
Campus & Departmental Printing
Campus Software
ITS Inventory
Repair/Diagnostic Services
Student Training
Knowledge Base Development
Customer Service
Blackboard Transact System
Campus Computer Imaging
ITS Documentation

Areas of Expertise:

Academic Classroom/Educational Technology
Audio/Visual Support
Windows Operating Systems
Mac Operation Systems
iOS Support
Distance Learning Technology
Social Media
Networking
Remote Technology
Training
Documentation
Troubleshooting/Diagnostics/
Computer Repair Services
Microsoft Office Suite
Customer Service

To contact Andrew, please use the form below

Email Andrew Miller