Academic Support Services

Adult Professional Studies:  Advising Center

In the Adult Professional Studies Program (APS), students receive advising support primarily through the Advising Center, a student services office for online students that acts as a liaison between academic departments, students, and University support services.  The Advising Center provides multiple touches to APS students throughout the duration of their program at the University and serves as the primary point of contact for student support from application to graduation.

Admissions and Enrollment Advising:  During the enrollment process, the Advising Center assists incoming students with gathering and tracking documentation required for admissions.  The Advising Center helps to identify credits from other institutions and experiences of prior learning for transfer to Asbury University.  At this stage of advising, the Center works to ensure that all prospective students and applicants understand the requirements for the programs in which they are interested.  In addition, the Center serves as a liaison between the student and other University support offices, such as the Financial Aid and Student Accounts Offices, to help ensure that students are receiving the information and services they need.

Academic Plan Co-Advising:  One of the most important roles of the Advising Center is working with individual students to develop an academic plan that balances the rigor of completing an academic degree with the busy adult student’s personal and professional responsibilities.  Advising in the APS program is a highly personalized experience.  We connect personally with each student to gain an understanding of the life circumstances and responsibilities that the student will be balancing with school.  With the student, we use this information to develop an advising plan that positions the student for success.  The student’s plan dynamically maps the way to graduation by organizing his/her course schedule.

Degree Progress Advising:  In cooperation with the academic departments and schools, the Advising Center helps students create and maintain co-advising plans to support progress toward degree requirements.  The Advising Center assists academic departments with monitoring a student’s progress toward degree requirements and with finding solutions for students who encounter barriers related to life and work responsibilities.  The Advising Center leans on the expertise of the Academic Departments for advising related specifically to a student’s academic requirements.

Student Success Advising:  There are aspects of the student advising that are not directly related to degree progress, but that are essential to support students in their programs.  For instance, typically, twice per semester, the Advising Center places “Care Calls” to students.  The purposes of these calls are to check in with students to see how they are doing, to offer encouragement, and to invite them to share any concerns or prayer requests.  Also, the Advising Center monitors learner engagement in online courses.  When students are absent from courses, have failed to log in within a certain timeframe, or are consistently delinquent with assignments, the Advising Center reaches out to these students to assess the situation and to motivate students toward improved performance.

Advising Center Contact Information and Hours


Phone:             859-858-3511 ext. 2923


Hours of Operation:

Monday-Friday, 8am-6pm. Advising staff is available by request after hours during regular business days and weekends.

Dedicated Resource Persons:

            Advising Center Staff:  Dr. Melanie Kierstead,, ext. 2923

            Registrar’s Office Liaison:  Sarah Schanck,, ext. 2282

Graduate Programs:

In Graduate Programs, student advising is a collaborative process, involving faculty, Program Directors, and Program Assistants.  Each graduate program has a Program Director that provides advising oversight related to admissions processes, enrollment, and degree progress mapping.  Program Directors work with faculty in the departments to develop academic plans for students and assist faculty with monitoring the progress of students toward program completion.  Program Assistants provide advising support to graduate students by serving as liaisons between students and University support offices, such as the Registrar’s, Financial Aid, and Student Accounts Offices.

Graduate Programs Advising Contact Information:

Howard and Beverly Dayton School of Business (Master of Business Administration Program)

School of Communication Arts (Master of Arts in Communication Program)

School of Education (Graduate Education Programs)

College of Arts & Sciences (Master of Social Work Program)


Asbury University Kinlaw Library

The Asbury University Kinlaw Library exists to support the curricular needs of all students and faculty. Using a robust technology infrastructure, the Library provides equitable, on-time services to all residential, distance and online students.

Accessible Personnel:

The Library provides real-time, personal support to online students.  Ask a Librarian offers several options for students to connect with Library support personnel including text, phone, email, and live chatting features.

Accessible Resources:

In addition to the physical library resources that are accessible to all students, the Library also provides access to thousands of online resources through the Library’s electronic databases. Many of these databases are provided as part of consortium agreements with other institutions and organizations to establish a core collection of digital information resources as a supplement to school, college, university, public and special libraries.

Additional Library Resources:

The University’s agreements and partnerships with public library systems and other higher education institutions connect students to a large network of library services and resources.

Contact Information and Hours of Operation:


Phone:             859-858-3511 x2257


Regular Semester Hours of Operation:
Monday – Thursday       7:30 am - 11:50 pm
Friday                          7:30 am - 6:00 pm
Saturday                      10:00 am - 10:00 pm

Dedicated Resource Persons:

Jennifer Walz, Head of Research and Distance Services,, ext. 2269


Center for Academic Excellence

The Center for Academic Excellence provides resources and support to online students in the form of writing support, tutoring, academic coaching, and academic accessibility.  These services are available through technology-based communications systems.

Writing Center:

  • one-on-one writing assistance at any stage of the writing process
  • one-on-one writing sessions in conjunction with English Composition classes
  • assistance with documentation styles and paper format
  • help with a specific paper you are writing


Tutors assist students with specific classes for as long as students feel they need extra support. The ultimate goal of both the student and the tutor is to get the student to a point where tutoring is no longer necessary because the student has mastered the material.  Tutoring may last anywhere from a few weeks to meeting for the duration of the semester.  Meetings are usually held once per week for one hour or twice a week for 30 minutes. Additional time each week can be requested by the student but is not guaranteed. Once a student has been assigned a tutor, the student and tutor find a time that is equally convenient to meet and will only change the time if the situation involves an important schedule change, illness, or an emergency.  If we do not have a tutor available for a specific class that is requested, we will do our best to see if another tutor can still assist you if they have knowledge within the same field but perhaps have just not taken that specific class.

Academic Coaching:

Academic Coaches are available for students who are not looking for tutoring for specific coursework but rather for assistance with study skills, test-taking strategies, time management, and other general academic skills. Meetings are usually held twice a week for 30 minutes but may be reduced to once per week as the semester progresses if the student feels that connecting once per week is adequate.

Academic Accessibility Resources:

The Academic Accessibility Resources (AAR) program at Asbury University provides reasonable and appropriate accommodations for students with disabilities in accordance with Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act (ADA) of 1990.

Students in the AAR program are granted accommodations on a case-by-case basis.   Students with disabilities must complete the same course requirements as all students, and accommodations will not interfere with the fundamental requirements or objectives of the course.

At the post-secondary level, students who wish to receive academic accommodations must self-identify/report their disability to AAR.  While a student may self-identify to his or her professor, in order to receive official accommodations, a student must self-identify to AAR and become part of the AAR program.  Students should contact Pamela Downing, the AAR Coordinator, at  or (859) 858-3511 X2283 to receive more information about the services available. 

Confidentiality - Disability information must remain confidential.  The entire class should never be informed there is a student with a disability enrolled, except at the request of the student.  Any information the student provides the professor is to be used solely and specifically for arranging reasonable accommodations for the course.  We ask that students receiving services from us discuss accommodation needs with professors in the most discrete way possible to protect both professor and the student.

Contact Information and Hours of Operatio:




Phone:             (859) 858-3511 X 2196

Hours of Operation:

Monday-Friday, 8am-5pm

Dedicated Resource Persons

Tutoring/Academic Coaching:  Teresa Jenkins,, ext. 2196

Academic Accessibility Resources (AAR): Pamela Downing,, ext. 2283


Information Technology Services

Asbury University recognizes that technology is an integral part of education. Technology resources for education continue to evolve and offer an ever-growing ability to positively impact productivity and enhance student experience and learning.

The Information Technology Services Help Desk provides walk-in, phone-in, and e-mail based support on hardware and software for online students.  Full-time technicians, I.T. support staff and lab assistants are available to assist and train online students in the use of technology. The Help Desk staff is dedicated to providing a high level of customer service and support for distance learners.

The following Distance Education and Online Student Support Links and Documentation are available online at

  • Minimum Technology Requirements for the APS and Online Program
  • Request Support from the Information Services Help Desk
  • Help with Discovery the Asbury Learning Management System
  • Asbury University Computer Purchase Programs
  • Information provided during student orientation: Network Orientation Handout
  • The Basics of Using Adobe Connect

Information Technology Services Help Desk Contact Information and Hours of Operation:


Phone:             859-858-3511 ext. 2177


 Hours of Operation:

Monday - Thursday     7:30am – 11:00pm

Friday                          7:30am – 5:00pm

 Dedicated Resource Persons:

Rachel Miller, Help Desk Support Specialist,, ext. 2177


A model for student success

Dr. Melanie Kierstead, Advising Center Coordinator - "We really care about students at Asbury University.  One way we show care is by providing a point-of-contact for all student needs.  One student recently described our Advising Center as an 'academic concierge service,' the 'go to' place that anticipates concerns and issues of graduate and undergraduate adult students and streamlines all the support services available to them."