Shapemaximize playTriangle

Requesting Support from the Information Technology Services Help Desk

If you need support for Asbury University technology, please contact the Information Technology Services Help Desk.

  • Call: Phone: (859) 858-3511, x2177
  • Click: helpdesk(at)asbury.edu (Email) http://www.facebook.com/asburyhelpdesk
  • Come In: The Help Desk is located in room 131 in the basement of the Kinlaw Library.

When Contacting the Help Desk:

Including as much of the following information as possible in your request will help us to resolve the issue you are experiencing with technology:

  • Your Name
  • Your Asbury-provided e-mail address
  • Your telephone number where you can be reached
    Campus extension or cell phone
  • The location where you need assistance
    Wilmore Campus, Online Campus, Off-Campus
  • A brief description of the problem
  • Any particular device/service that you suspect to be part of the problem
    Classroom Technology, Computer, Printer, Discovery, Online Services, Email, etc.
  • Full description of problem (include all information you determine is important)
    • How long has it been going on?
    • What troubleshooting have you tried?
    • Have you changed anything on your computer?
    • If you are encountering a problem with an internet resource, which internet browser are you using?

 

Help Desk Spring Semester Hours of Operation

Monday–Thursday
7:30 am – 11:00 pm

Friday
7:30 am – 5:00 pm

Closed 10-11 am MWF for Chapel

Closed Saturday and Sunday