Andrew Miller – Asbury University
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Service Desk Manager

Department: Information Technology Services

Office: Kinlaw 131

Phone Number: (859) 858-5177

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Biographical Information

Andrew Miller is a 2011 graduate of Asbury University. In 2009, he began working for Asbury University’s ITS Department as a student sound technician. Prior to completing his studies at Asbury, he accepted a full-time position in Information Technology Services as the Help Desk Support Specialist. In October of 2013, he was promoted to Help Desk Technician, a position he held for two years. In October 2015 he was promoted again to Learning Resources Manager, then subsequently promoted again to be over both Learning Resources and Help Desk in early 2016. These offices merged officially in 2018 to form the Service Desk. He lives in Wilmore with his wonderful wife Hannah, who teaches at a local elementary school, their three kids, and their Cavalier King Charles Spaniels, Copper & Willow.

As Service Desk Manager, he is tasked with the oversight of most forward-facing operations within Information Technology Services. In this role, he functions as a variety of support (Tier 1, 2 & 3) for different systems and services, and is the liaison for campus Faculty and Staff to ITS. His team includes 5 full-time staff, and over 40 student workers.

Andrew holds certifications through Dell in DPP, Desktops, Notebooks, & Printers.

Areas of Responsibility:

Faculty & Staff Training Campus Learning Spaces Campus Audio Support
Campus Video Support ITS Inventory Classroom Design
Digital Signage Knowledge Base Development Customer Service
Campus EMS Scheduling Campus Computer Lab Planning ITS Documentation

Areas of Expertise:

Academic Classroom/Educational Technology Audio/Visual Support Windows Operating System(s) Support
macOS Support iOS Support Distance Learning Technology
Social Media Networking Remote Technology
Training Documentation Troubleshooting/Diagnostics
Computer Repair Services Microsoft Office Suite

Customer Service

Computer Imaging Blackboard Transact System Digital Signage

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