Service Representative

Industry: 
Government
Classification: 
Full-time
Company: 
Social Security Administration,
2241 Buena Vista Rd. Suite 110,
Lexington,
Kentucky
40505
Contact Person: 
Russ Russell
Contact E-mail Address: 
Lyman.Russell@ssa.gov
Contact Phone Number: 
(859) 2947592
Description/Responsibilities: 
The Service Representative (SR) works directly with the public providing assistance on post-adjudicative actions relating to claims for benefits under the provisions of the retirement, survivors insurance, and supplemental income or disability insurance benefit program. A comprehensive knowledge of the interrelationships among these programs as well as related Federal and State programs is vital to carrying out and delivering these programs to the public. You are required to make post-adjudicative determinations effecting SSA claimants’ benefits. Necessary skill in independent analysis and problem solving using policies, procedures, laws and regulations to: - process request for Social Security Number applications - conduct interviews with beneficiaries, inquirers, or representatives in order to secure facts, provide advice, resolve problems and/or explain eligibility and payments - evaluate qualifications of representative payee candidates, assess capability and select qualified payee - develop, document, and resolve SSI overpayments - verify overpayment waiver requests, make waiver determinations, and generate notices to beneficiary - provide information and counsel beneficiaries about retirement options - Investigate case situations and reconcile discrepancies on monthly benefits or Medicare payments - develop evidentiary material needed to support all claims prior to adjudication - process post adjudicative actions on a personal computer utilizing SSA software
Requirements/Qualifications: 
Applicants must have a bachelor’s degree and be a U.S. citizen. The bachelor's degree is not required if you are eligible for a direct appointment under programs such as the Veterans' Recruitment Appointment (VRA) or under the Excepted Service as an individual with a handicap. Note that AmeriCorps VISTA alumni are eligible for direct hire within one year of the completion of their tour.
Application Instructions: 
Send resume to: Russ Russell District Manager 2241 Buena Vista Rd. Suite 110 Lexington, KY 40505 Fax (859) 294-7592 Or via email: Lyman.Russell@ssa.gov