Request Support
Requesting Support from the Information Technology Services Help Desk
If you need support for Asbury University technology, please contact the Information Technology Services Help Desk.
You can reach the Help Desk by:
- Phone: (859) 858-3511 ext. 2177
- E-mail: helpdesk AT asbury.edu
- Visit in person (Wilmore campus):
The Help Desk is located in room 131 in the basement of the Kinlaw Library.
Fall & Spring Semester Hours of Operation (Wilmore Campus):
Monday – Thursday 7:30am – 5:00pm & 6:00pm – 9:00pm
Friday 7:30am – 5:00pm
Including as much of the following information as possible in your request will help us to resolve the issue you are experiencing with technology:
- Your Name
- Your Asbury-provided e-mail address
- Your telephone number where you can be reached
(Campus extension or cell phone)
- The location where you need assistance
(Wilmore Campus, Orlando Campus, JCTC Campus, Off-Campus)
- Brief description of the problem
- Any particular device/service that you suspect to be part of the problem
(Classroom Technology, Computer, Printer, Discovery,Online Services, Email, etc.)
- Full description of problem (include all information you determine is important)
How long it’s been going on?
What troubleshooting have you tried?
Have you changed anything on your computer?
If you are encountering a problem with an internet resource, which internet browser are you using?
Please note:
If you are experiencing problems with technology on the JCTC or Orlando Campus, please check the support service available at:
