Frequently Asked Questions

Questions:

Answers:

General Information:

Are students required to bring their own computers to campus? Do they need their own computers?
Students are not required to bring their own computer to campus. The need varies by department and the area of study chosen by the student. Most departments neither require nor expect students to have their own computer. When a computer is required to complete class assignments, the computer labs on campus are readily available with all necessary software, printers and scanners.  For more information about specific requirements for each area of study, contact the chair of the department.

What are the minimum requirements/recommendations for student computers?

 

Windows

Apple MAC OS X

Operating System

Windows XP or better

OS X 10.5 (Leopard) or better

Monitor/Resolution

1024 x 768

1024 x 768

Processor

Dual Core or better

Intel Processor - Dual Core or Better

Memory/RAM

Minimum: 1 GB
Recommended: 2 GB

Minimum: 1 GB
Recommended: 2 GB

Hard Drive/HDD 80 GB or Larger 80 GB or Larger

Networking (for both)

Wired: 10 or 100Mb Ethernet network interface card (NIC) and standard category 5 network cable.  Wireless 802.11b, 802.11g or 802.11n.

Return to the top

What operating systems are supported on campus?

Mac OS X 10.4, 10.5, 10.6, 10.7, 10.8, and Windows XP, Vista & 7. Newer Operating systems such as Windows 8 & Apple Mavericks are supported on a limited basis.

Though troubleshooting support is not provided for Linux, it is compatible with the campus network. Students who choose to use Linux are responsible for configuring their own systems.

Return to the top

What computer resources (labs, printers, scanners) are available on campus?

The University provides a network port for each student in a residence hall room, along with connections in many classrooms and throughout the Kinlaw Library. In addition to network ports being available throughout campus, wireless internet is also available in most classroom spaces, and in all undergraduate on-campus housing. Eight general-purpose computer labs are available to students, though most students elect to have their own computer. If students bring their own computer, Information Technology Services will provide them with directions for connecting to the network. Internet access and individual email accounts are available to all students. Students of Asbury University can receive discounts on new computers from Dell and Apple. [more information].

Return to the top

What software is installed on campus computer labs?

Each campus computer lab is updated, or "refreshed" on a yearly basis with the required software as requested by the Faculty.  For information about what software is currently installed in our computer labs, please visit our Instructional Lab Academic Software Page

Does Asbury University provide any free software to students?

Asbury University provides free anti-virus software to all currently enrolled students and all current employees.  Any student, staff or faculty member can obtain this free anti-virus by contacting the Help Desk.

Does Asbury University offer any discounts on software or operating systems for students?

Asbury University provides a huge discount on the latest versions of Microsoft Office Suite (for both Mac & PC) to currently enrolled students.  To obtain a copy of Microsoft Office, students must purchase the CD/DVD bundle from Asbury's bookstore.  Students must present a valid Asbury University ID to make the purchase.  Online Students may order the Microsoft Office Suite for either Mac or PC by calling the bookstore through the Main Campus Switchboard (859-858-3511).  Cost is $15 in person, and $17 for Online Students who call in.

At this time, Asbury University does not sell or give discounts on any operating systems, or other software products.

Getting Connected @ Asbury

Is wireless provided on campus? Where?

Wireless Internet Access is provided in all campus residence halls, and in most classrooms and office buildings.  For more information about our wireless network coverage, please contact Help Desk.

What channels are provided through Asbury's college cable system?

Click Here
to access a list of cable channels provided for on-campus students. (Link will open in a new window)

Network Account & Printing Information

How do I reset my Asbury University Password?

To reset your Asbury University Password, contact the Help Desk by phone at (859) 858-3511 extension 2177.  If you have previously registered for password.asbury.edu, you may also change your password through that website.

Why was I locked out of my account?

As a security precaution, all Asbury University Network Accounts/Email Addresses will lock themselves out after 3 unsuccessful attempts to login.  An hour after the last attempt was made, the network account will unlock.

Need to unlock your account?
  If you have previously registered for password.asbury.edu, you may navigate there to unlock yourself after answering three previously set security questions. 

During normal business hours, you may contact Help Desk via email or phone to have your account unlocked.

Can guests use computers or the internet at Asbury?

Guests & Visitors of Asbury University are welcome to use their own computer on Asbury's Network provided they obtain a guest account.  Due to licensing agreements, guests and visitors are not permitted to use the campus computer labs.  Kinlaw Library has a dedicated computer set up for guests and visitors to check email, search the internet, etc.

How do I request a guest account?

Guest Accounts are presently available by visiting the Kinlaw Library Circulation Desk.

Are students able to use campus printers?

Students may use any campus printer which is located in one of the eight campus computer labs.  Additionally, students may also use the printer located by the steward desk in the Morrison-Kenyon Student Center.

How much does printing cost for students?

Each student is granted a $40.00 allowance for printing each semester.  This allotment isn't something that is charged to the student, but rather, what I.T. Services expects each student to print in a given semester.  If a student prints more than their $40 allotment, the cost of the extra print jobs is added to the student's student account bill.  Black & White printing is .10 cents a page, Color printing is .25 cents per page.

Can I get a refund of my print account balance?

Unfortunately, no.  The $40.00 allotment given to students each semester is "funny money," and not an actual charge in the tuition paid to Asbury.

Asbury University Email

When are new students given an email address?

Once a student has been accepted as a student at Asbury, their information is provided by the Registrar's Office manually to Information Technology Services.  Twice a day, new student accounts are created based on information provided to Information Technology Services by the Registrar.  Note:  students must have provided all the necessary information about themselves to the Office of the Registrar before their information is passed to Information Technology Services.

I'm a returning student.  When will my email address be reactivated?
Once a student has been readmitted to Asbury University, their account should be reactivated automatically.  If you find that you are still unable to access your account, you'll need to contact the coordinator for the program you've been admitted to.  If you are an undergraduate student, please contact Admissions.  If you are unsure of whom to contact, please contact the Help Desk, and we'll be happy to point you in the right direction.

Return to the top
Where do I sign into Asbury University Webmail?

To sign into your Asbury University Webmail account, you may click here. (Link will open in a new window).  Remember to use your full email address and network account password when logging in to Webmail, Discovery & Online Services.

Can I get my Asbury email on my iPhone/iPad?

Click here to download instructions for loading your Asbury Email on your iOS Device (Link will open a PDF in a new window)

Can I get my Asbury email on my Android Phone?

Click here to download instructions for loading your Asbury Email on your Android Device (Warning: not all versions of Android will work well!)

How much email space do students have?

Students are given 100 MB of storage for their Asbury University Email Account.  For more information about student email accounts, please contact Help Desk

What's Asbury University's Spam Policy?

According to the Information Technology Services Memorandum of Understanding in the Student Handbook, "Excessive use of information technology resources, including but not limited to campus network bandwidth, server capacity, Internet bandwidth and e-mail, is not permitted. If any one computer or person causes a disruption to the network or servers, then Information Technology Services may disable the network connection to that single computer or the person’s network account so the rest of the campus can continue normal data services. Once the problem has been resolved, the computer connection to the network or person’s account can be restored"  For more information, or to read more of the Memorandum of Understanding, click here

What's Asbury University's Account Security Policy?

According to the Information Technology Services Memorandum of Understanding in the Student Handbook, "Every student and employee is provided with one or more server/network accounts. You may not allow others to use your account and password. Those accounts are to be used only by the person they were assigned to and should never be given to or used by anyone else. You are responsible for anything done through the use of your account. Sharing your University-provided account with another person may be grounds for disciplinary action, up to and including dismissal." For more information, or to read more of the Memorandum of Understanding, click here

My child can't access their email, how do I help them?

Due to security concerns, Asbury Information Technology Services does not allow parents to call on behalf of their children in regards to their student's network account (anyone could claim to be the parent of your son or daughter).  The best thing a parent can do is dial the Help Desk (859) 858-3511, extension 2177, and hand the phone to their student.  Help Desk will be happy to assist them in any way possible.

How long does an Asbury email account remain active after a student matriculates?

When a student graduates or takes a leave of absence from the institution, their email account is active for six months after their last date of enrollment (or day of graduation).  After that six months, their account is disabled and stored for up to one month before the account is deleted.  All graduates are encouraged to begin using their own personal email address when communicating with friends, family, & future employers!

Telephone & Video Connections

How do I request that my dorm phone be activated?

To request activation of a dorm phone, you must visit the Help Desk on the first floor of Kinlaw Library to request activation of phone lines in the dorm.  Phones for dorm rooms are note provided by Help Desk/ITS.  Extensions for dorm phones are not changeable.

Do I need a calling card to dial long distance?

Yes.  While local calls are free to Asbury Students.  Long distance calls can only be made by use of a long distance calling card.  Calling cards are available in the Asbury University Bookstore and at local retailers.

Does it cost students anything to use Asbury's Telephone System?

Asbury provides local calling to all students for free.  Long distance requires the use of a calling card for students (available at local retailers and the Asbury University Bookstore).

How do I sign up to receive Emergency Text Messages in the event of bad weather?

Asbury University encourages all members of the campus community to sign up for Emergency Text Notifications.  To sign up for Emergency Text Messaging, sign into Online Services (online.asbury.edu) and click on "Phone Information" on the left-hand side.  If you are unable to sign up through Online Services, you may contact Help Desk and provide your Name, Phone Number & Cell Phone Provider (AT&T, Verizon, etc.).

Does Asbury University provide cell phones to students?

No, Asbury University does not provide cell phones to students.

Can I use Skype & Facetime while on campus?

Skype and Facetime use depends on the availability of campus bandwidth, and is not guaranteed to work on campus.

Asbury University ID Cards

I'm a new student.  When do I get an Asbury ID?

New Students receive their Asbury University ID Cards at New Student Orientation (August & January).  Students who have been admitted to Asbury University, but who haven't gone through New Student Orientation are asked to wait to have their card made until Orientation in August/January

What can I do with my Asbury University ID Card?

Asbury University ID Cards are used by students for dorm access, meal plans, and special campus funds called Eagle Bucks, which can be used at the Campus Grille and H.I.C.C.U.P. Cafe (Coffee Shop).  Additionally, many local retailers give discounts to Asbury University Students if they show their ID card when purchasing food and other items.

What do I do if my ID card isn't working in the dorm?
If a student is having difficulty with accessing their assigned dorm with their card, Help Desk recommends that the student check with their Resident Director to verify that their access is still working.  If a student's access permissions are correct, Help Desk is happy to examine the card for damage & defects.  Defective and damaged cards are considered 'end-of-life' and will be replaced by Help Desk for free.  Cards which have been intentionally damaged must be paid for by the student. Contact Help Desk for more details.

What do I do if my ID card isn't working in the cafeteria?

If a student is having difficulty with their meal plan, Help Desk recommends that the student check with Student Accounts & the Business Office to verify that their meal plan is active.  If the student's meal plan is active, Help Desk is happy to examine the card for damage & defects.  Defective and damaged cards are considered 'end-of-life' and will be replaced by Help Desk for free.  Cards which have been intentionally damaged must be paid for by the student. Contact Help Desk for more details.

How do I report that my ID card is missing or stolen?

Missing & Stolen IDs should be reported to Help Desk as soon as possible to prevent others from gaining access to student dorms and meal plans.  Missing IDs may be replaced at the Help Desk by paying $11.00 to the circulation desk on the 2nd (main) floor of Kinlaw Library.  Stolen ID cards are only replaced for free if a student provides a copy of the campus security report to Help Desk, or at the discretion of the Help Desk Manager.

How do I get a replacement ID card?

Replacement ID Cards are $11 for students, and may be obtained by visiting the Help Desk on the first floor of Kinlaw Library.  Money is collected at the circulation desk on the 2nd (main) floor of Kinlaw Library, and students will be presented with a slip of paper and receipt for their purchase by the circulation desk staff.

Asbury University Systems

What do I do if I'm having trouble accessing Discovery?

If you're having trouble accessing Discovery, contact the Help Desk by clicking here.

What do I do if I can't log into Online Services?

If you're having trouble accessing Online Services, contact the Help Desk by clicking here.

What do I do if I can't log into Asbury Webmail?

If you're having trouble accessing Asbury Webmail, contact the Help Desk by clicking here.
What do I do if I'm having trouble with Adobe Connect?

If you're having trouble with Adobe Connect, contact the Help Desk by clicking here.

Return to the top

For any questions not listed here, please contact the Information Technology Services Help Desk at 859-858-3511, ext. 2177